Contact Us
Whether you spotted something out of date on one of our sweepstakes casino comparisons, want to flag a change to a welcome offer, or just have a question about how the sweeps coins model works, we're glad to hear from you. This page explains the best way to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact the Social Casinos team is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. When you write in, it helps to include:
- The specific page or operator you're asking about, such as Crown Coins, SplashCoins, or another platform listed on our site
- Whether your question relates to an offer, a rating, or a factual detail
- Any screenshots or links, if you're reporting something that looks outdated
What we can help with
Our editorial inbox is best suited to questions about our own content and rankings — things like why we rank one sweeps coin casino above another, whether a welcome bundle listed on our site is still current, or how we assess redemption terms across the platforms we cover. We're also happy to hear feedback on how we can make our comparisons clearer or more useful.
What we can't help with
We're an independent comparison site, not an operator. That means we can't process redemptions, verify your identity on a casino's platform, resolve account or payment issues, or answer questions about a specific operator's terms and conditions in detail. For anything involving your own account — a stuck redemption, a verification hold, a bonus that didn't credit — you'll need to contact that operator's own support team directly, since only they have access to your account and can act on it.
Similarly, we're not able to give legal advice on whether sweepstakes casinos are available where you live. Availability varies by state, operators can change which states they serve, and laws around sweepstakes promotions continue to evolve. If you have a specific legal question, it's worth checking the operator's own terms and, where needed, speaking with someone qualified to advise on your state's rules. Our Responsible Gambling page also has general guidance worth reading if you're concerned about your own play patterns.
Reporting an error or an outdated offer
We rely on publicly available information from each operator to build our comparisons, and offer terms — bonus amounts, eligible states, redemption thresholds — can change without much notice. If you've come across a Gold Coin or Sweepstakes Coin offer that no longer matches what we've published, tell us specifically what changed and where you saw it, so we can look into it and update the page.
Before you write in, a few things worth checking first
- Read the operator's own terms and conditions for the offer or feature you're asking about — many questions about redemption thresholds, verification, or eligible states are answered there directly
- Check our About Us page if you're wondering how we approach our reviews and rankings
- Review our Terms and Conditions if your question relates to how our site itself operates
We appreciate every message, even the short ones. Keeping our sweepstakes casino comparisons accurate depends partly on readers letting us know when something looks off, so don't hesitate to get in touch.